We respond to customer inquiries Monday-Friday 9am-5pm EST.
Please read our full Return Policy before contacting us.
If there are order processing delays, those will be addressed here.
Once an order is placed, we are unable to amend it or change the address. You may request a cancellation if your order has not been processed yet.
We are not responsible for packages that are lost, missing or delivered to the incorrect address. Contact USPS with your tracking number and file a claim.
The USPS is still experiencing delivery delays and unable to offer delivery to some countries. Please check the link in our Return Policy for the current list.
In order to expedite the process needed to complete your requests, we will prioritize responding to emails that require more information.
If your request can be completed without further information, the TST shop will not follow up. Please review the information below:
Customer requests order status: An email with the status of your order will be sent to the email you provide in the form.
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