- Refunds are processed to your original payment method once we receive your returned item. You will receive an email confirmation once this is complete and it may take several business days to see the funds back in your account, depending on your bank. We are unable to process refunds on items that are sent back without a return label and will consider these items forfeited.
- If you need to exchange an item for a different style, size, color, etc., request a return label. for the product you want to send back and place a new order. Shipping costs are non-refundable.
We do our best to customize our packaging to protect our delicate items, however there are instances where items may be damaged in transit. If you receive a damaged item, please contact us with a photo of the issue here. We will work with you on a solution as quickly as possible.
FINAL SALE ITEMS
The following items are final sale and cannot be returned: Sale Collection , Membership Cards & Certificates and Virtual Gift Cards.
MEMBERSHIP CARD & CERTIFICATE ORDERS
- Due to the personalized nature of these items, they are final sale and cannot be returned.
- Please allow 2-3 weeks for processing. During peak times, please allow up to 6 weeks for fulfillment. You will receive a shipping notification once your order is on its way. Don’t forget to include the name you want printed in the “notes” section of checkout, otherwise we will use the name on the shipping information.
- If there is a mistake or damage on your membership card or certificate, please contact us here. These will be reviewed on a case-by-case basis. If you need a replacement membership card or certificate for any reason, you can order a new set at any time.
- Please double check your shipping address before submitting your order as we are NOT responsible for packages that are lost, missing, or delivered to incorrect addresses.
- All of our orders are shipped via USPS with tracking. Orders ship between 1-5 business days from when you place your order (membership orders ship in 2-3 weeks). You will receive an email from us when we receive your order, when it ships and in most cases, when it is delivered. If you do not receive any emails from us after placing your order, please check your spam, social, and promotions folders. If you still do not see any emails from us, contact us for an update here.
- Our international orders are shipped via USPS and transferred to your local postal service. Tracking is typically unavailable once it leaves the USA and may take up to 6-8 weeks to arrive. Please note that customs and import duties may apply and cause your package to be held at your local postal service until the fees are paid. TST is not responsible for these fees.
- Due to continued extensive delays, losses of shipments and packages not clearing customs, international orders are shipped at the risk of the customer. The current USPS International Shipping restrictions can be found here.
RETURN TO SENDER
- If your package is returned to us, we will automatically refund the item (minus the shipping) and you will receive a refund alert via email. Your USPS Tracking Number will also provide you with the return to sender or incomplete delivery information. If you would still like your item(s), please place a new order with the correct address.
- If your membership order is sent back to us, we will contact you for an updated address. Additional shipping charges may apply. If we do not hear back from you within 14 business days, we will consider your order forfeited. Membership orders are non-refundable.
If you receive a delivery notification, but are unable to locate your package, please contact USPS with your tracking number. We are not responsible for delivery once the package leaves our facility. We recommend doing the following if you are unable to locate your package: Wait 1-5 business days to see if it shows up, sometimes packages are marked as delivered ahead of time. Ask family or neighbors to see if someone received your package by mistake. Stop by your local post office to see if they are holding it, sometimes pick-up notices are not left. If you still have questions, contact us here.
We are a small team of humans working hard to fulfill your items in an accurate and timely manner. When you are emailing us, please remember this. Derogatory and abusive language will not be tolerated.
Return policy update March 1, 2022